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Errors

Fundamental Application Service Creation Failed; hexadecimal value 0x00 is an invalid character line, Position 1.

Fundamental Application Service Creation Failed; hexadecimal value 0x00 is an invalid character line, Position 1. Unable to login to Premisys. The error commonly happens if the computer has a power f…

Updated by Marty

The Application is already running

The Application is already running error while logging into Premisys. Problem: When you try to login to Premisys you get a popup window stating the application is already running. Solution: This may…

Updated by Marty

Add elevator is greyed out in PremiSys while trying to add elevator.

Add elevator is greyed out in PremiSys while trying to add elevator. Problem: In the site tree attempting to add an elevator however "add" is grayed out Unable to add an elevator to the site tree. So…

Updated by Marty

Mobile App Changes Not Downloading To PremiSys Controllers

Mobile App Changes Not Downloading To PremiSys Controllers. Example: User inactivates a cardholder’s card and, but the cardholder can still access doors in the PremiSys system until someone manually…

Updated by Marty

Database Connection Issue!! Warning Issue

Database Connection Issue!! Warning Issue. Problem: I receive a yellow Database Connection Issue Window. Resolution: You may receive this error while restoring a.idbak file, if you do close the softw…

Updated by Marty

AddIn Architecture Failed to Start - Services unavailable PremiSys

AddIn Architecture Failed to Start - Services unavailable. The most common reason for this error is the "IDenticard Windows Service" is not running on the server or on the local machine if you are ru…

Updated by Marty

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