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General Articles

​PremiSys System PC Specifications

PremiSys System PC Specifications. Click here to download PDF file..

Updated by Marty

PremiSys Video Plugin Downloads

PremiSys video plugins available for download.. PremiSys Plugin Name Download Link Comments: American Dynamics American Dynamics Download Plugin from PremiSys4.0.1043 Avigilion 4 Avigilon 4 Download…

Updated by Marty

Offline Controller Troubleshooting Guide

If you see Host Communications Offline, or a Red question mark on your Controller icon, you are dealing with an offline controller. There are a number of reasons a controller might be offline. Follow…

Updated by Marty

Can not access web configuration page - EP Controller

You try to open the web configuration page on an EP controller and receive a message about, the site can’t provide a secure connection. ERR_SSL_VERSION_OR_CIPHER_MISMATCH HID Service bulletin release…

Updated by Marshall Wilt

SQL Server Database Requirements

SQL Server Database Requirements for installing PremiSys. PremiSys supports Microsoft® SQL Server® 2012, Server 2014, Server 2016, and Server 2019 including Express editions. The PremiSys installatio…

Updated by Marty

Comparison Gateway RSI-485 vs. Gateway IP vs. Offline Doors

PremiSys Door Connectivity Options . Click here for Door Connectivity Options PremiSys PDF.. Click here to download PDF file.

Updated by Marty

When setting up the data importer, the next run shows for the next day

When Setting up the data importer you may find it shows to start the next day. See the example below. Issue: When setting up the data importer to run once a day at 12:30 PM, the Task Scheduler shows…

Updated by Marty

No power at reader

No Power at the reader. When using a LP-1502(Red 2 Reader Board) or MR-52 S3 ( Red Single Reader Board) you may have no power at the reader port. When the panel is set to 12 volts and you are supplyi…

Updated by Marty

Activating/ Licensing PremiSys Software

Licensing Premisys Software. You MUST be on the Server Computer to Activate any of the PremiSys Licensing. THE FIRST TIME YOU RUN YOUR PREMISYS™ SOFTWARE. You see this window: Click “On-Line Activati…

Updated by Marty

Understanding Hardware Status and Device Icons

Understanding Premisys Hardware Status and Device Icons. Click here to download PDF file.

Updated by Marty

How can I get Support for IDentipass?

How can I get support for IDentipass? As of December 31, 2015 all software and hardware support for IDentipass has been discontinued. The IDentipass family of software and hardware have reached its e…

Updated by Marty

ENGAGE Site Generation for PremiSys

ENGAGE Site Generation. For an NDE lock to communicate with a PremiSys system, both PremiSys and the lock must be configured with the same site key. This site key is created on the PremiSys system an…

Updated by Marty

What ports are used by PremiSys?

What ports are used by PremiSys? WARNING: PremiSys sets exceptions only for Windows® firewalls on the application and/or IIS server. Any other firewalls must be handled separately. The ports listed b…

Updated by Marty

PremiSys Door Connectivity Options

PremiSys Door Connectivity Options . Click here for Comparison of Gateway RSI-485 vs. Gateway IP vs. Offline Doors PDF.. Click here to download PDF file.

Updated by Marty

PremiSys Mobile FAQ

PremiSys Mobile Frequently Asked Questions. 1. What is PremiSys Mobile? PDC IDenticard’s PremiSys Mobile App gives system users the freedom to remotely manage daily security activities. The PremiSys…

Updated by Marty

PremiSys Elevator Overview - Example

An elevator reader is mounted inside an elevator car, for the purpose of enabling floor access to cards. Floor access, like door access, is configured within the Access Groups to specify the elevator…

Updated by Marty

How to Setup Two-Card Rule - Require Two Cards to Open Door.

You can easily set up a door to require two cards to grant access. The two-man rule can be set up with a check box and two active cards. 1. Login to PremiSys and go to the door you would like to conf…

Updated by Marty

Wiring Specifications PremiSys Hardware

Wiring Specifications. Power to Controller Twisted pair, 18 AWG (0.823 mm2). Ethernet to Host Category 5 or 6 cable RS-485 RS-485 Twisted pair, 22 AWG (0.325 mm2), with overall shield,120 ohm Maximum…

Updated by Marty

Can’t open cardholder record by double clicking in PremiSys

Issue: When double clicking on a cardholder record, the record does not open. You can right click on the record and open with the screen design name or click on the drop down arrow next to the new ca…

Updated by Marty

PremiSys Definitions of Security Roles for User Groups

PremiSys Definitions of Security Roles for User Groups Name of Security Role(by Category) A user assigned to a group with this role can: Administration Backup/Restore Open the Backup Utility and crea…

Updated by Marty

Planning Access Groups in PremiSys

Planning Access Groups in PremiSys. Think about every door entry process you envision for every type of employee, visitor or contractor. Discuss this with your security, facilities and management tea…

Updated by Marty

PIMs go online and offline when other PIMs are connected.

PIMs go online and offline when other PIMs are connected. There are a few items that can cause multiple PIMs to go on/offline. Verify that each PIM in the communication line have unique address. PIMs…

Updated by Marty

OSDP Requirements for PremiSys

OSDP Requirements for PremiSys What Is OSDP? Open Supervised Device Protocol (OSDP) is an access control communications standard developed by the Security Industry Association (SIA) to improve intero…

Updated by Marty

Not Enough Licenses Remaining when logging into PremiSys

When I log into PremiSys I get a message stating "Not Enough Licenses Remaining" There are two categories of license's in the PremiSys Access Control System. 1. PremiSys Client (Access Control Licens…

Updated by Marty

Firmware upgrade failed to Initiate

Firmware upgrade failed to Initiate. When upgrading firmware you may receive the following message. Firmware Upgrade failed to initiate. Solution: Update the firmware on the PremiSys server, the PC t…

Updated by Marty

Does Log4j2 have an effect on PremiSys server or clients?

PremiSys LOG4j2 Information

Updated by Marty

Managing Mobile Device Connections/Licenses

You can remove licenses from a device or check to see what devices have a license assigned. You can manage the connections via mobile in PremiSys by going to Tasks - Manage Mobile Devices. You will f…

Updated by Marty

OEM License Information - Non Compliant PremiSys Hardware

OEM Warning Message I receive a red warning box in the Premisys monitor screen, warning me the system has non-compliant Premisys Hardware. Starting with PremiSys v2.16a, PremiSys began checking for t…

Updated by Marty

Activating PremiSys Mobile License

Activating PremiSys Mobile License. All license activations are done from the Server computer. You may activate online or manual activation if you do not have internet access, or are blocked from the…

Updated by Marty

PremiSys® Version 4.8

PremiSys v4.8 PremiSys v4.8 was released in August 2022 and includes the following new features: • Integration with BEST Wi-Q wireless locks, by dormakaba [Brochure] • Support for Mercury LP-4502 controllers • Support for Mercury driver 4.7.132 • Integration with LobbyTECH entry control & compliance solution [Brochure] • Enhancements to the Cardholder Web Client o Added Quick Cardholder Activity Report o Added card enrollment for ENGAGE locks

Updated by Marty

PremiSys Features / Comparison Chart

Click here to download PDF file.

Updated by Marty

PremiSys Access Control Hardware Manual

PremiSys Access Control Hardware Manual . Click here to download PDF of manual..

Updated by Marty

Considerations When Upgrading PremiSys® from an Unsupported Version

Important Considerations When Upgrading PremiSys® from an Unsupported Version Check the list of unsupported versions If you are using PremiSys Mobile, the mobile application for PremiSys and PremiSys…

Updated by Marty

Understanding Data Types

Click here to download PDF...

Updated

PremiSys readme file

Updated by Marty

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