How to Deep (Factory) Reset a Wi-Q connected lock?
How can I factory reset my locks?
There are three ways of factory resetting a lock. You can reset or deep reset through the Wi-Q portal, you may also make a programmer card in PremiSys that will allow you to soft reset or deep reset. You may also perform a deep reset at the lock itself if no other options are available.
If you factory reset a lock all credentials will be removed and the lock will no longer communicate to the Wi -Q gateway until it is relinked to a gateway.
Factory Deep Reset a lock/controller within the Wi-Q Portal.
1. Log in to your Wi-Q portal and open the Controllers tab. Find your lock and then look under actions.
2. You will have 4 options available under the Actions section. Edit, Delete, Reset, and Deep Reset
a. EDIT - Allows you to modify the settings within that controller/lock. You can perform a delete, reset, and deep reset from the edit window as well.
b. DELETE - This button will deep reset the lock/controller and permanently remove the configuration information in the Wi-Q Gateway. If this lock/controller were to be reassociated with the Gateway in the future all previously set up settings (ACR setting, beacon rate, etc.) would need to be reconfigured. It is recommended to Deep factory reset before deleting a controller/lock.
c. SOFT RESET- This button performs a soft reboot of the controller without deleting its configuration. The controller will automatically re-associate with the Wi-Q Gateway and acquire any configuration changes that may have occurred while it was offline.
d. DEEP RESET - This button will deep reset a lock/controller and disassociate it with the Wi-Q Gateway. The controller’s configuration (ACR setting, beacon rate, etc.) is saved within the Gateway and will be resent to the controller if the Gateway were to be re-associated with the Gateway in the future.
3. Click the DEEP RESET button to perform a Factory Reset.
4. After the lock has completed the Deep Factory Reset you will test by going to the physical reader by pressing 1234# on the keypad if the door unlocks it shows the lock has been factory reset.
2. You will have 4 options available under the Actions section. Edit, Delete, Reset, and Deep Reset
a. EDIT - Allows you to modify the settings within that controller/lock. You can perform a delete, reset, and deep reset from the edit window as well.
b. DELETE - This button will deep reset the lock/controller and permanently remove the configuration information in the Wi-Q Gateway. If this lock/controller were to be reassociated with the Gateway in the future all previously set up settings (ACR setting, beacon rate, etc.) would need to be reconfigured. It is recommended to Deep factory reset before deleting a controller/lock.
c. SOFT RESET- This button performs a soft reboot of the controller without deleting its configuration. The controller will automatically re-associate with the Wi-Q Gateway and acquire any configuration changes that may have occurred while it was offline.
d. DEEP RESET - This button will deep reset a lock/controller and disassociate it with the Wi-Q Gateway. The controller’s configuration (ACR setting, beacon rate, etc.) is saved within the Gateway and will be resent to the controller if the Gateway were to be re-associated with the Gateway in the future.
3. Click the DEEP RESET button to perform a Factory Reset.
4. After the lock has completed the Deep Factory Reset you will test by going to the physical reader by pressing 1234# on the keypad if the door unlocks it shows the lock has been factory reset.
Factory Deep Reset with Programmer Card
1. You will have to make a programmer card. Click here if you do not have a programmer card already set up and need instructions.
2. Present a programmer card to the lock/controller and then press 9# on the keypad. you should see and hear the lock going into a factory reset mode.
3. Confirm the lock has been reset by pressing 1234 # the door should unlock for 3 seconds confirming it has been reset.
Manual Factory Deep Reset within the Lock.
If you can not access the lock through the portal or do not have access to a programmer card you can factory reset the lock itself.
1. You will have to disassemble the lock and locate the grey deep reset button.
2. You want to be inside the door to start You will have to remove the 2 screws in the upper cover plate and the 2 screws in the lower cover plate. Slide the upper plate up being careful of the attached antenna wire.
3. Remove the inside door handle. Use a small screwdriver to press into the hole on the handle and the handle will release.
4. Slide the bottom cover in an upward and out motion and remove it.
5. Disconnect the battery pack by pressing the button on the connector and releasing it. Remove the battery pack.
6. Remove the two large screws that hold the front cover plate. As shown in the image below.
7. Plug the battery pack back in and rest in the battery holder, will need power to complete the factory reset.
8. Go to the outside of the door and remove the front handle. Remove the core with the control key.
9. Now the front handle is removed you will need to carefully pull the outside cover away from the door while sliding the connecting wires through the hole. After the front cover is away from the door, carefully peel back the dust cover.
10. Locate the small back button along the bottom and press and hold for about 10 seconds. The factory reset will automatically start without entering a code and then end programming mode when finished.
11. To confirm the reset, enter 1234 #. if the reset was successful the lock should now unlock and then re-locks after three seconds
Here is a short video of Deep Factory Reset after the button is pressed for 10 seconds.
