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AddIn Architecture Failed to Start - Services unavailable PremiSys

Updated by Marty

AddIn Architecture Failed to Start - Services unavailable.

The most common reason for this error is the "IDenticard Windows Service" is not running on the server or on the local machine if you are running a standalone. 

How to Start the IDenticard Windows Service.

Starting Services Step-By-Step

1. Click on the “Windows Start Menu” Button on the lower-right corner of the Windows Desktop

2. Type in “Services.msc”

3. Click on “Services” item which appears in the search results area

4. Wait for the “Services” windows to open.

5. Scroll down in the list of services to find either (or both) of the IDenticard services.

6. Right click on each of the services you wish to start and choose “Start”. NOTE: If you are starting both IDenticard services, you should start the IDenticard Windows Service FIRST.

7. A progress dialog will appear indicating the service is being started. Wait for the dialog to close on its own.

NOTE: Please note that in order to start a service on a Windows operating system, the user must have the appropriate rights assigned to them within the PC/Domain security configuration. There are multiple methods to perform these operations in a Windows environment, and the aforementioned steps outline one specific approach. Additionally, after restarting the services, client PCs may experience a temporary login delay while the service establishes communication with PremiSys hardware.

For further information, please download: How to restart the Premisys Services.PDF

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